This topic has 12 replies, 2 voices, and was last updated 6 years by 
-
-
We use Kleo Theme and BuddyPress, now if you try to register a new member by mobile (using chrome navigator ) when we try to save at the end of the register form the web stay in the same place don’t advance.
the registry works well when you do it from the computer.
the site is: https://www.layoproducciones.com/ogb/
Hello, is it the register modal or the register page?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Thank you for responding, it is on the registration page because it is a BuddyPress community and we have many fields to complete when a user joins.
and only happens when the user try to register using their mobile.
Please follow these steps to enable wp debug so we can see if there is any error:
-Connect to your server by FTP
-Look in root directory of your WordPress install and open wp-config.php
-Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUECOPY CODEdefine( 'WP_DEBUG', true );– After this line add this:
COPY CODEdefine( 'WP_DEBUG_LOG', true );WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).
Repeat the described actions and then check the debug.log file and let me know what error appears.
If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.
After you have disabled the plugins try to see if the error persists.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Regards,
We have reviewed PHP errors and disabled all lso plugins that is not
I was using or that you could turn off and the registration in the mobile still does not work.the last error he gave was the WP Super Cache and we have disabled it but we still can not receive records from the mobile device.
this is the last error and we disable WP Super Cache:
[14-Sep-2018 11:20:30 UTC] PHP Warning: set_time_limit() has been disabled for security reasons in /usr/home/layoproducciones.com/web/ogb/wp-content/plugins/wp-super-cache/wp-cache.php on line 3545
Hello, so the users can register by mobile now?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, are you able to test using a WordPress default theme? By activating it and testing the registration on mobile to see if it’s a problem from the theme or from buddypress
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
I have tried changing the theme to a wordpress default theme and the problem persists.
I do not know if it could be related to the contents of Demo since when installing the theme of Kleo we upload all the contents of demo, which I think was an error because many pages were created that we did not need and changed several system configurations.
I hope you can help me find where the problem is.
Hello, if the problem persists with default theme then the kleo theme is not the problem. The demo contents are not related to registration just pages and theme options and theme options are only active wen the theme is active.
Try deactivating other plugins and testing if it works
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
We have already been changing to the WordPress theme and the same thing happens, when you finish entering the data in the registration and registration update fields, the page is reloaded and loads the same registration page with the fields already completed just missing the password. , and it is put back and repeated in bukle.
He also tested on another web that we have with another theme and deactivating all the plugins and still presenting the same error.
in the Main web we use BuddyPress Version 3.2.0 and in the other one that we have tested we have Version 3.1.0I hope I can solve the situation for elelvamso two weeks without receiving user registrations since our potential partners are always conceded by the mobile and we usually receive more than 10 weekly registration.
So it is URGENT that you can register to BuddyPress by mobile device.
I already wrote in the buddypress forum but if you have any clue as to what may be going on, I would be very grateful.
Hello, i understand the problem but this is theme support you should contact buddypress support forum as if you have the same problem with other themes then its not our product so we can’t fix nothing at our theme that could resolve this if the problem is coming from buddypress. Please understand we didnt create buddypress, is a plugin with its own support forum, we are the creators of the theme and as you already say, it happens with other themes too. So we can’t no much here than to suggest you to wait for an answer at buddypress forum.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
The forum ‘Bugs & Issues’ is closed to new topics and replies.
