Group profile picture is not showing

Hi,

Please can you share login details with me, in a private reply, so I can test this issue and check your settings.

Thanks,

Kieran

Hi,

Thanks for sharing those details. Upon login I found many pending updates for plugins and an update for KLEO, before I can test this issue these plugins, and the theme, will need to be updated.

I can see that you’re not using the new method to update KLEO and as such you will need to install the Envato Market plugin and configure it according to our support article here https://archived.seventhqueen.com/general/article/update-themes-automatically-using-envato-market-plugin

You can download the Envato Market plugin here https://envato.com/market-plugin/

Please update all plugins and KLEO, test to see if this resolves the issue at all. If it does not please update this ticket and I will continue to look into this for you.

All the best,

Kieran

Hi,

I can see that you have now installed and configured the plugin. I think the issue you was experiencing was due to the version difference and the new method of updating. It should work in the future, but if you do experience any issues, you can go to WP Admin > Envato Market > Themes and click the link to update (if an update is available). I have updated KLEO to the latest version for you.

After updating all plugins and KLEO it looks like the group image is working again. Please clear any your browsers cache (Ctrl+F5) and test to see if this is working for you too.

Thanks,

Kieran