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October 21, 2018 at 20:04 #211992
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ParticipantOn my Woocommerce checkout after hitting the submit button the page gets a white transparent overly but does show no sign that it is working. It actually works, but no spinning symbol or “Please Wait” sign shows that it is working and this could easily be mistaken for a crashed checkout.
Is this common to the Woocommerce checkout or is something wrong with my shop?
Is there any option to animate anything during checkout?
October 22, 2018 at 13:00 #212006Laura
ModeratorHello, the website should reload, but im not sure what you see, can you record a video or something so i can see it?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 22, 2018 at 15:31 #212015maxlevel
ParticipantHere’s the video
https://drive.google.com/file/d/12ZH1Pfl-9YNcs_shpKlfBOW9gBIb5-qy/view
You can see that the checkout just gets greyed out after hitting the submit button but no sign of action until the Paypal page appears.October 22, 2018 at 15:33 #212016maxlevel
ParticipantNormally it takes even longer that nothing happens but this is the staging site with less plugins activated so it’s faster.
October 23, 2018 at 13:10 #212065Laura
ModeratorHello, i see what you mean, i found this, could be useful, https://www.webdesign101.net/show-loading-spinner-whilst-woocommerce-order-processing/ let me know if you need help setting it up
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 23, 2018 at 19:33 #212077maxlevel
ParticipantHello Laura,
I tried your solution and also 2 plugins, Preloader and Smart Preloader.
They work on the whole website but not on WooCommerce checkout page.There must be something different after hitting the submit button on checkout page.
October 24, 2018 at 16:15 #212128Laura
ModeratorHello, this is not a plugin but a css settings, i can try it for you if you want, just share admin access 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 25, 2018 at 02:37 #212161maxlevel
ParticipantI know. i put the CSS into the stylesheet of Kleo child. That didn’t do anything. After that I installed 2 Plugins with preloaders but same result. They worked but not on checkout page.
Here are the credentials of my staging site where I tested this.
http://mlt.staging.wpengine.com/wp-adminuser name:
KLEO Support
password:
DD23TtsooorOctober 25, 2018 at 21:27 #212205Laura
ModeratorHello, used this at theme options quick css
COPY CODE/* Checkout page processing spinner */ .woocommerce-checkout.processing .blockUI.blockOverlay { background-image:url('http://mlt.staging.wpengine.com/wp-content/uploads/2018/10/91.gif') !important; background-position: center 50% !important; background-repeat: no-repeat !important; position: fixed !important; }Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 27, 2018 at 20:12 #212283maxlevel
ParticipantGreat! That works. I assume I do I have to upload the gif file (or any other preloader animation) on my live site and change the url in the CSS code that you provided accordingly?
October 29, 2018 at 12:46 #212349Laura
ModeratorYes 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution -
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