This topic has 3 replies, 2 voices, and was last updated 6 years by Laura.

  • Author
  • #212408
     verenar
    Participant

    Hello,

    after Theme Update to Version 4.3.13 some users get only white pages after the login.

    Other users can use the Site.

    I deactivated all plugins with no change.

    I installed Twenty Seventeen Theme and the problem is solved for all users.

    How can I find out, what the Kleo problem is?

    There is no log in the Browser console.

    And set this config.php params has no event:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_DISPLAY’, true);
    define( ‘WP_DEBUG_LOG’, true );

    I see neither error messages on the screen nor in the debug.log.

    What can I check?

    Thanks in advance!

     

    #212445
     Laura
    Moderator

    Hello, does it happen with main theme or only with child theme?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #212470
     verenar
    Participant

    Thank you, here was the problem. 🙂

    #212629
     Laura
    Moderator

    Hello, so it must be a code added to the child theme 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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