This topic has 4 replies, 2 voices, and was last updated 11 years by SQadmin.

  • Author
  • #4294
     apine0322
    Participant

    Hello,

    I’m having 2 issues with rtMedia.

    1.) Only in Firefox when trying to view the images under “My Photos” I get the following error:
    “Image cannot be loaded. Make sure the path is correct and image exist.” I’ve tried searching online for a solution, but can’t figure out the problem.

    and

    2.) I don’t have the “Create New Album” button under the Media section of the profile.

    Thank you!

    #4319
     apine0322
    Participant

    In reference to my previous post, issue 1 was something that i had setup in FF. I still don’t know what’s going on with issue #2?

    #4351
     SQadmin
    Keymaster

    Hi,
    Try activating the album option from WP Admin – RtMedia – settings

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #4380
     apine0322
    Participant

    Nope, that doesn’t do anything for me. It only shows me a drop down option saying “Wall Posts” and the option to select a file. It doesn’t give me the add album or create new album option.

    #4419
     SQadmin
    Keymaster

    Hi.
    You are right. It was because they updated the templates.
    It is fine now with latest v.2.2 and latest rtmedia plug in

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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