Shortcodes Not Working

Hi

For reference: I am using Siteorigin Page Builder with a Visual Editor.

When I click the link for Shortcodes it brings up the option box for me to fill out. I fill out all the details however when I press ‘Insert Shortcode’ nothing happens. The options box stays open and nothing changes. I have to exit out of the box and nothing has happened.

Is there something I am doing wrong?

Thanks