This topic has 9 replies, 2 voices, and was last updated 9 years by 
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I’m using the Custom Facebook Feed plugin on my site. However, it seems to have a compatibility issue with Kleo or one of its plugins (I tested it on a site where the only difference is the theme and required plugins and used the same settings for the Facebook plugin. It works as expected on that site).
On my site, the page http://dev.advancedchallenges.com/application/ has a shortcode in a widget in the right sidebar. The shortcode displays as “[custom-facebook-feed]” but shows up fine when the user is logged in. Is this a permissions issue? How would I resolve it?
Hello, could you share a link of your website? 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, i see a blank page 🙁
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi Laura,
Sorry to have bothered you. I was on the old version of Kleo (2.4 I think?). I just updated to ver 3, which is why there was a blank page for a minute. The update fixed it!
Hello, i see it. Hmmm, i never used this plugin, maybe it would be better to hie it for not logged in users?
You can use Widget visibility pluginHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi Laura,
I’d like to display it for users who aren’t logged in in particular, so unfortunately that solution won’t work for me.
It appears to be an incompatibility issue with Kleo. I’ve spoken with the developers of the plugin and they’re puzzled too.
Hi Laura,
To be thorough, I tested this some more by adding another shortcode from an entirely different plugin (Tribulant Slideshow Gallery) and it also isn’t displaying to anyone who isn’t logged into the site. It displays [tribulant_slideshow gallery_id=”1″]
However, both shortcodes work when inserted into a page. It’s when they’re inserted into a widget – any widget – that they break.
This appears to extend to all shortcodes in widgets within the Kleo theme. I made a broader topic and am closing this one.
https://archived.seventhqueen.com/forums/topic/shortcodes-do-not-work-in-widgets
The forum ‘KLEO’ is closed to new topics and replies.
