This topic has 14 replies, 2 voices, and was last updated 9 years by Laura.

  • Author
  • #64988
     mary
    Participant

    Hi I thought you have checked all my theme, when I paid you.
    But I found this problems.

    1.When a user sign up from the frontpage the membeship page does not appears.
    So the users don’t get the right membership.

    2. Newest registered users are not showing in our page what to do? and the don’t show up when I search

    Please we need help asap

    #65220
     Laura
    Moderator

    Hello, please share admin credentials 🙂
    About the paid service, did you buy our Service here https://archived.seventhqueen.com/services ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #65744
     mary
    Participant
    This reply has been set as private.
    #66143
     Laura
    Moderator

    Hello, i was not the one who did the service, will check out your issue.
    For members, they will start appearing once they login for the first time

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #66144
     Laura
    Moderator

    Redirection fixed, you had reload current page in popup redirection, so pmpro didnt redirect to membership table, now changed to defaut wordpress redirect and its working, remember it only works for users that still dont have a membership

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #66184
     mary
    Participant
    This reply has been set as private.
    #66420
     Laura
    Moderator

    Hello, for the users remember that the users that never logged in wont count. You could try at Tools > Buddypress and check all options. If no more ussers appear then those never logged in

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #66523
     mary
    Participant

    Hi Laura that is not true I have checked everything. I have also checked with my own profile and I’m logged in but is not working.When I search is not coming up. Please check and see what is happening.

    #66647
     Laura
    Moderator

    Hello, i cannot access wp-admin, i see an error

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #66699
     mary
    Participant
    This reply has been set as private.
    #66708
     mary
    Participant
    This reply has been set as private.
    #66727
     mary
    Participant

    See this error appears when I try to login

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    #66974
     Laura
    Moderator

    Hello, its related to an envato error with the api, what version of sweetdate do you have?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #66975
     mary
    Participant

    I cannot login I mean it’s the newest version I have.

    #66999
     Laura
    Moderator

    Hello, the error about the backend was a plugin ,please activate one by one to find the conflicted plugin, for other issues, please update to the latest version of the theme 2.8.4 ( Download it from Themeforest and upload sweetdate folder to wp-contents/themes

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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