Does not show facebook profile pictures in some cases

This topic has 6 replies, 3 voices, and was last updated 9 years by Andrei.

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Tagged: Gravatar picture for empty facebook profile pictures
July 12, 2015 at 16:22 #67907

Tiger007xy
Participant

Member who have signed up with a facebook account lose their profile pictures. I think they do a password reset and afterwards their facebook profile pictures are not accessible anymore. Would it be possible, if the delivered facebook picture is empfy, then a picture from gravatar is used instead of? That would be a great feature in the next big theme update.

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July 13, 2015 at 07:36 #67981

Laura
Moderator

Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
Thanks! 🙂

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Laura Solanes - Graphic Designer and Web Designer

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Always happy to help you 🙂

July 21, 2015 at 01:15 #69190

Andrei
Moderator

Well, that’s the exact way it works now, can you please provide us a link to your site so we can inspect the issue a little bit ?

Thanks

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July 21, 2015 at 10:29 #69235

Tiger007xy
Participant

Yes, of course I can provide the link to my site for inspekting the issue: https://www.novameet.me.

July 21, 2015 at 16:03 #69280

Andrei
Moderator

Unfortunately this issue is produced because the facebook profile id is stored as an INT ( integer ), and your hosting server seems to be on a 32bit machine.

The maxim value that can be stored as INT ina 32bit machine is 2147483647, where facebook profile ids are way bigger numbers.
You can consider this accounts lost, because the facebook id is incomplete and the login won’t work next time when they try to login with facebook.

This issue isn’t present in almost all hosting environments which uses 64bit machines, so I recommend you to see what are your chances in changing your hosting.

Cheers

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July 21, 2015 at 17:40 #69304

Tiger007xy
Participant

The accounts does not be lost. An user can make a password reset entering their facebook email address. Is there a possibility of a workaround on my site described above using a Gravatar for this 32bit-issue?

July 21, 2015 at 17:51 #69306

Andrei
Moderator

Can you please provide me access to your database, and ftp, I might be able to make some tweaks and even recover your accounts but I’m not totally sure.

Cheers

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