This topic has 13 replies, 2 voices, and was last updated 9 years by sharmstr.

  • Author
  • #76161
     krisann900
    Participant

    Hello,

    I’m really anxious to get this theme up and running, but i’m having an issue with the visual composer plugin. It keeps stating that the theme requires a higher version of the plugin and i’m not sure what to do. Help 0_0

    #76203
     sharmstr
    Moderator

    Kleo 3.0.7 should run with VC 4.6.2. 4.6.2 is included in Kleo 3.0.7

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #76687
     krisann900
    Participant

    See what happens when I try to install.

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    #76696
     sharmstr
    Moderator

    Go to plugins. Disable VC, then delete it. Go back to install plugins and try again. You cant “install” a plugin that already exists. Since VC is bundled with Kleo, there is no “update” routine. It explains this in the documentation: https://archived.seventhqueen.com/forums/topic/steps-to-update-kleo-theme

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #76698
     krisann900
    Participant

    It is not in the plugins listing.

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    #76704
     sharmstr
    Moderator

    The directory is there. FTP to your server and delete it.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #76705
     sharmstr
    Moderator

    The directory is called js_composer.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #76721
     krisann900
    Participant

    I deleted it and it still doesn’t work.

    #76726
     sharmstr
    Moderator

    Same error message?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #76730
     krisann900
    Participant

    Yes

    #76731
     sharmstr
    Moderator

    Hmmm. Are you sure you deleted the correct folder? Give me ftp access and I’ll have a look.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #76737
     krisann900
    Participant
    This reply has been set as private.
    #76764
     sharmstr
    Moderator

    When I tried to delete js_composer it acted like it deleted it but it didn’t. Seems like an issue with your godaddy interface. Anyhow, I renamed it. But you need to figure out how to completely delete it.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #76765
     sharmstr
    Moderator

    Also, as the update link I gave you indicates, you can always ftp the new vc files up to your server.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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