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I have started the final phase of testing the theme checkout process and am now finding that whatever payment gateway is chosen when purchasing a product on woocommerce it forces the status to be “Pending Payment”. I disabled all plugins and tried again but the problem still happened. When I switched the theme, it worked and orders were marked as “Processing” as is supposed to, so it seems it is a problem with the KLEO theme. Can you shed some light on this?
Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
Thanks! 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
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Always happy to help you 🙂
Can you please provide us credentials to your website so we can give a closer look and test this issue ?
Looking forward.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI given a test and the order is set automatically on Completed. Can you please provide me more details about how I can replicate the issue ?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI given a test and the order is set automatically on Completed. Can you please provide me more details about how I can replicate the issue ?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
I have spent some good time making several tests and the issue is present because of the woocommerce related modifications created by you or by your developer in the functions.php file of the kleo child theme.
You can activate the main kleo theme to see that everything works fine there.
Please let me know if I can help you with anything else.
CheersHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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