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I have started the final phase of testing the theme checkout process and am now finding that whatever payment gateway is chosen when purchasing a product on woocommerce it forces the status to be “Pending Payment”. I disabled all plugins and tried again but the problem still happened. When I switched the theme, it worked and orders were marked as “Processing” as is supposed to, so it seems it is a problem with the KLEO theme. Can you shed some light on this?
Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
Thanks! 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionCan you please provide us credentials to your website so we can give a closer look and test this issue ?
Looking forward.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionSure. Please login at http://comicon.elainevellacatalano.com/ using the following:
username: seventhqueen
password: T0Lj9SoxrU6^gKuon8p@lrV6I given a test and the order is set automatically on Completed. Can you please provide me more details about how I can replicate the issue ?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI given a test and the order is set automatically on Completed. Can you please provide me more details about how I can replicate the issue ?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIt might have something to do with the role. I tried making an order with your account which is Admin role and you’re right, it was completed. Then I tried 4 different times from Chrome, Safari and Firefox to rule out browser issues while logged in as a user with role Customer and Contributor ( http://comicon.elainevellacatalano.com/wp-admin/user-edit.php?user_id=6 ) – you will see the Pending status under Orders. Try logging in as this user using:
username: elainevellac
password: elainevellacHi,
I have spent some good time making several tests and the issue is present because of the woocommerce related modifications created by you or by your developer in the functions.php file of the kleo child theme.
You can activate the main kleo theme to see that everything works fine there.
Please let me know if I can help you with anything else.
CheersHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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