This topic has 25 replies, 2 voices, and was last updated 9 years by 
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Dear Queens.
i have purchase kleo from themeforst yesterday, and since i bought it am trying to upload the theme under wordpress folder kleo.zip but it keep giving me an error, redirect me to page said are you sure you want to do that and please try again there is no yes button or anything else, i tried to upload another themes and it upload fine. can you please help me with that.
If the kleo folder exists on your server in your themes folder, delete it and retry the install. Let me know if that works.
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I understand, but did you actually check by using cpanel or ftp? Just making sure.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Okay.
Next, add the following to your wp-config.php file then try the install again. Hopefully you’ll see a detailed error message so we can figure out what’s going on.
COPY CODEdefine('WP_DEBUG', true); define('WP_DEBUG_DISPLAY', true);Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
i did you can see the two line in the attached screenshot. and then tried to upload the theme again, and same as before nothing happen.
what exactly happen when i upload the theme and click on install, the page keep loading and then redirect me to the page i told you about. that is all, you can see it again in attached.
Okay.
Lets try increasing the memory.
Add this to wp-config.php
COPY CODEdefine( 'WP_MEMORY_LIMIT', '256M' );Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Hmmm. Respond privately with wp admin credentials and ftp credentials. I’ll have a look.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
You didnt give me any access details as requested.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Also need wp admin credentials as requested.
Be sure to put a check mark in Set as private reply when replying
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
I had to eat something. Please be patient. Thank you.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Not sure if you took all of the lines I asked you to add in wp-config.php but they were NOT there when I checked. Perhaps you added them but didnt save the file back to your server. I believe your install issues are due to your 2M file upload limit. Instead of changing that, I’m ftping the files to your server now. I will let you know when they are done.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Dont touch anything please.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
Kleo and Kleo Child themes are installed and activated. K-elements, VC and Revslider are installed and activated. You can continue by installing any other plugins that come with Kleo by going to Appearance > Install Plugins.
If you have questions regarding setup, please start a new thread.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
You’re welcome.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
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