Forget password doesn’t work

Hi,

Do you not receive the email with new pass ?

If not please install this plugin : https://wordpress.org/plugins/wp-mail-smtp/ and configure with required details line smtl server address etc

Let me know

Cheers

Radu

Hi,

Please try if the recover pass functionality works if you disable all additional plugins especially : wordfence

Some plugins can causes this

Let me know

Cheers

Radu

Hi,

I have identified what causes this, the problem is : Image Effects Generator i deactivated.

Cheers

Radu

Hi,

Ok, please disable all plugins, and try to switch from https to http then try,

Let me know

Cheers

Hi,

I don’t think this is caused by sweetdate theme let’s make a test, activate a wordpress default theme like Twenty Fifteen then repeat the action and let me know if you are able to recover pass via email with default theme activate.

Cheers

Radu

I am able to click the top login menu, click forgot password link, enter an email, click the button and of course I get a message back because I don’t enter a valid email, so everything works from this point of view, maybe if you don’t receive emails is because you have some smtp limits from your web hosting and Radu already gave you a solution for this earlier.

If you still encounter any issues please send us a detailed step by step way to replicate the problem.

Cheers

Hi,

Please check it out : https://drive.google.com/file/d/0Bxo5b6iHWRMwalM1X0lDcFliMms/view

As you can see it works, please try from another computer, maybe the computer is problem

I’ve tried on mobile device (iphone) and it works

Cheers

Radu

Hi,

I see, can you please disable child theme to see if the issue is caused by some modifications ?

Cheers

Radu

That’s because the script is failing because some sort of limitation of sending out the recover email.
Please double check this subject with your hosting support and also you can try to use another wp smtp email, and be sure you enter the right settings into it.

Cheers