Hi,
In first place make sure you have latest theme version and latest plugins updated.
Try to switch all plugins and child theme off then reproduce again that see if it works or nor.
If still not works with child theme and plugins off enable wp_debug and reproduce again the action.
Steps to enable wp debug:
- Connect to your server by FTP
- Look in root directory of your WordPress install and open wp-config.php
- Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODE
define( 'WP_DEBUG', true );
- After this line add this:
COPY CODE
define( 'WP_DEBUG_LOG', true );
WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).
Repeat the described actions and then check the debug.log file and let me know what error appears.
Cheers
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