Hi Laura,
The way I saw it works it is in this specific case not standard. The reset password email actually is triggered by WordPress itself. And there is a standard text which is translated in Loco translate for this and WordPress. However, the English text does not match with what the text used in theme function.php file where this function is referenced – there is a lost password function in functions.php of the theme where this text is hardcoded. Attached a screen shot of the text I had to change to make it work as designed.
Please root this to the technical team (Radu for example), they will probably know what I mean.
Thanks.
