Hello @vhankim,
Please make sure you went through the following steps properly. You can see the screenshots serially to get the idea clearly.
>Enable side menu and toggle button for side menu from> Theme options>side menu.
> Set a menu to side menu on Menu location page from Appearance>Menu>Menu location>side menu.
> Select the menu you assigned to side menu and add items to it and save it.
> clear the browser cache and cookies and refresh the page. You should see the side menu without any problem,
One little tips: you can also try the above step disabling all plugins in case any plugin may cause unpredictable problem to this issue.
Thanks,
Kamal
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