This topic has 6 replies, 2 voices, and was last updated 8 years by 
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Hi there,
When trying to reset passwords the following issue occurs:
- User Uses the forgotten login feature
- User is sent an email with a link to reset their password
- Link is to the password reset screen, but…
- The form fields for resetting the password are not being shown (see attachment)
Upon some investigation is appears that there are some “display:none” styles being applied directly to the elements but I’m unsure what’s doing it. Any help?
Thanks Matt
Hi @Radu,
Sorry for the delay in responding. The problem is actually after that part in the “Reset Password” process. It’s when you click on a link in the email sent to you, that you get taken to a screen to enter your new password but there are no fields shown on screen. So essentially you cannot set a new password (see the first attachment for what the screen looks like).
It appears this is caused by element styles being applied (see the second attachment).
Does that make sense? 🙂
Hello again,
Yes now it makes sense 🙂
Please provide me an email to can replicate the issue to take a look at that.
Cheers
Radu
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionAdd this function to your wp-content/themes/kleo-child/functions.php
COPY CODEfunction show_pass_input(){ echo "<style>\n"; echo ' .resetpassform p.user-pass2-wrap { display: block !important; } '; echo "\n</style>"; } add_action( 'admin_print_styles', 'show_pass_input' ,90);Let me know
Cheers
RAdu
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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