Password Reset UI – Password Fields Not Showing

[Reflect Growth]

Hi there,

When trying to reset passwords the following issue occurs:

• User Uses the forgotten login feature
• User is sent an email with a link to reset their password
• Link is to the password reset screen, but…
• The form fields for resetting the password are not being shown (see attachment)

Upon some investigation is appears that there are some “display:none” styles being applied directly to the elements but I’m unsure what’s doing it. Any help?

Thanks Matt

 

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[Reflect Growth]

These are the styles I was referring to 🙂

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[Radu]

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[Reflect Growth]

Hi @Radu,

Sorry for the delay in responding. The problem is actually after that part in the “Reset Password” process. It’s when you click on a link in the email sent to you, that you get taken to a screen to enter your new password but there are no fields shown on screen. So essentially you cannot set a new password (see the first attachment for what the screen looks like).

It appears this is caused by element styles being applied (see the second attachment).

Does that make sense? 🙂

[Radu]

Hello again,

Yes now it makes sense 🙂

Please provide me an email to can replicate the issue to take a look at that.

Cheers

Radu

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[Reflect Growth]

This reply has been set as private.

[Radu]

Add this function to your wp-content/themes/kleo-child/functions.php

COPY CODE

function show_pass_input(){
    echo "<style>\n";
    echo '

    .resetpassform p.user-pass2-wrap {
    	display: block !important;
	}

    ';
    echo "\n</style>";
}
add_action( 'admin_print_styles', 'show_pass_input' ,90);

Let me know

Cheers

RAdu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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