This topic has 22 replies, 2 voices, and was last updated 8 years by 
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Hi there,
the picture won’t change when i click on the thumbnail in gallery. Please see attachment for details.
Could you please help me on that? Many thanks.
Hello, did you try deactivating other plugins and testing again?
Are you using a cdn? Minified js could create issuesHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
yes, i tried to deactivate other plugins but it still doesn’t work.
I haven’t used a cdn yet.
How to find which js could cause the issue?
Hello, it seems like something is blocking it, usually its a cache plugin, a snippet, cdn or a conflicted plugin
If you share admin credentials i can take a lookHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, try updating woocommerce to the latest version, let me know 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, i think is related to one of your plugins, i cant test very good as your site is a bit slow, please try again deactivating them
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, first of all we need to resolve that speed issue, please read and follow http://seventhqueen.com/blog/code-snippets/the-definitive-wordpress-speed-guide-step-by-step-easy.html
Then we can check the woocommerce issue 🙂
Let me knowHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
spent 2 days but the speed is now….the same or even slower?
With firebug i can see that the site is blank within the first 30 seconds, then loading all content within 5 seconds. This is the best outcome for now, and this is almost the same before doing the steps in the guide.
Any ideas how to solve the issue?
Hello, please update to 4.0 and let me know if you still have the same issues
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
The new theme version 4.0
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, go to themeforest, Account > Downloads
Download the new theme version and at your hosting file manager or FTP, upload the kleo.zip to wp-content/themes then extract itHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello Laura, after updating 4.0, the issue about picture gallery is gone. Thank you for your effort.
The speed of the site is the same…very slow. Users will not wait 30 seconds with a blank page. It seems like some js/jquery loading too long. Do you have any idea how to fix it?
Hello, it might be your server, the guide usually works but if the server cant be faster then maybe you should migrate, for example to kgumiho.com
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello Laura, the guide helps after the 1. visit, not by the first visit. I have other sites on my server, they don’t have the speed issue.
I have 400 products on the start site right now. Through progress bar you can see the site will show until almost all stuff incl. 400 products finish loading. I think the speed is slow because the site is too big. I’d like to reduce the number of products per site and turning page like pinterest-effect so that users feel they are on the same page. Theme Kleo has a pinterest demo, but i don’t know how to put them together.
should i open a new ticket for this issue?
Hello, maybe you could use a multisite, have products divided in categories, and each category be a site, for example, shoes.yourdomain.com
You may need to hire someone for that as it requires some time, or maybe follow some google tutorialsHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello Laura, thanks for your advice. I do have products divided in categories. But it is a sub-page. Our designer designs the start site so that users can directly get to products.
We decided to buy theme kleo because, between other demos, we want to use shop and pinterest demo for the start site, as designed.
would be greatly appreciated, if you guys make it work.
Hello, 400 products are a lot, but the load speed is a server issue there as the theme doesn’t really change anything at the products, just the style, my suggestion is to migrate to a better server, faster one like kgumiho.com
Let me know 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
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