Visual Composer doesn't Activate - SeventhQueen Archived Support

This topic has 23 replies, 6 voices, and was last updated 7 years by Arisandiuno.

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February 18, 2016 at 18:48 #104793

MaroonOak
Participant

Hi,
I am not able to install Visual Composer after installing Kleo . I only get this error:

PFatal error: Cannot redeclare vc_shortcode_custom_css_class() (previously declared in /home/content/p3pnexwpnas13_data03/88/3091188/html/wp-content/plugins/k-elements/functions/functions.php:206) in /home/content/p3pnexwpnas13_data03/88/3091188/html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php on line 355

February 18, 2016 at 19:38 #104816

sharmstr
Moderator

Did you update k-elements?

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February 18, 2016 at 20:27 #104843

MaroonOak
Participant

Yes, I installed K Elements 4.0 (both the theme just a few days ago) and now deleted and re-installed K elements, which worked out fine both times.

But am still getting the fatal error message when I click on the ‘Activate’ link for Visual Composer.

(Am new to WordPress, and the Drag and Drop feature was the main reason for buying this theme, so a little concerned about not having access to that).

Thanks for your help.

February 18, 2016 at 20:29 #104845

sharmstr
Moderator

Respond privately with admin credentials and I’ll have a look.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

February 18, 2016 at 20:47 #104852

MaroonOak
Participant

This reply has been set as private.

February 18, 2016 at 20:49 #104855

sharmstr
Moderator

I dont have to have your admin id, but yes, it needs to be admin.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

February 18, 2016 at 21:03 #104860

MaroonOak
Participant

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February 18, 2016 at 21:12 #104862

sharmstr
Moderator

I need access. I dont need to see screenshots. I need to be able to log in and see what’s going on. 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

February 18, 2016 at 23:25 #104879

MaroonOak
Participant

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February 19, 2016 at 00:47 #104886

sharmstr
Moderator

Yes. I need to log in. I can’t debug it by looking at pictures.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

February 19, 2016 at 04:12 #104906

MaroonOak
Participant

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February 19, 2016 at 05:37 #104941

sharmstr
Moderator

I cant recreate the issue. Giving me a piece of code that we already have wont help us to help you. The only way to debug this is if you give us access. You can re-download the kleo zip from themeforest. The plugin is in the zip file.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

February 19, 2016 at 16:19 #105046

Abe
Keymaster

Hi, can you please update the file from the kleo zip file attached in your theme and then the one from the k-elements archive and let me know if it fixes the issue?

Thanks

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February 19, 2016 at 16:56 #105066

MaroonOak
Participant

Hi – I was able to Activate VC yesterday once I deactivated K Elements (all along something in K Elements was hampering VC).
Per your suggestion, Abe, I then went back to the Main Files 2 folder from the download and reinstalled K Elements. Now, both are active – so we she be ok.

Thank you very much to both Sharmstr and Abe, for your quick responses on this!

February 19, 2016 at 17:22 #105078

sharmstr
Moderator

@abe – Thank you

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

February 20, 2016 at 22:18 #105387

HappiestWeb
Participant

I tried updating files but stil facing the fatal error. Can you help?

February 21, 2016 at 00:47 #105429

Abe
Keymaster

@happiestweb have you updated the file from the k-elements plugin since that should have been the problem. please re-test if that file has been replaced.

Cheers

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---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

February 22, 2016 at 02:40 #105626

sermsak
Participant

Hello Abe,

I have the same issue, My action as below:

1. Unzip kleo-vc-3.9-fix.zip and upload kleo-framework and .DS_Store to themes-kleo
2..I deactivate K Elements and then upzip k-elements-vc-fix-3.9.zip and upload functions and .DS_Store to plugins-k-elements and activate it again.

But still have the issue. Please help

February 22, 2016 at 02:50 #105627

sermsak
Participant

Sorry, For more information the error as below:

Fatal error: Cannot redeclare vc_shortcode_custom_css_class() (previously declared in ../wp-content/themes/kleo/kleo-framework/lib/function-core.php:730) in ../wp-content/plugins/js_composer/include/helpers/helpers_factory.php on line 351

February 22, 2016 at 10:19 #105653

Abe
Keymaster

@sermsak can you be so kind and provide me WP credentials and maybe also FTP to make some tests? It is something related VC and I need to make sure this never happens in the future

Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

February 22, 2016 at 10:24 #105655

Abe
Keymaster

Or you can update the 2 files from the archive on your server and let me know if it is fixed.

I also attached the full k-elements.zip archive that is the final plugin version.

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---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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February 22, 2016 at 10:33 #105659

Abe
Keymaster

Please let me know as soon as you can if it works or provide credentials to check it myself.

All the best and sorry for any inconveniences caused

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

February 22, 2016 at 16:11 #105716

sermsak
Participant

Hello Abe, Thank you for your reply. after i was imported my old database to replace the new one. then the issue is fix. Thank you again.

April 16, 2017 at 17:21 #158616

Arisandiuno
Participant

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