Visual Composer doesn’t Activate

[MaroonOak]

Hi,
I am not able to install Visual Composer after installing Kleo . I only get this error:

PFatal error: Cannot redeclare vc_shortcode_custom_css_class() (previously declared in /home/content/p3pnexwpnas13_data03/88/3091188/html/wp-content/plugins/k-elements/functions/functions.php:206) in /home/content/p3pnexwpnas13_data03/88/3091188/html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php on line 355

[sharmstr]

Did you update k-elements?

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[MaroonOak]

Yes, I installed K Elements 4.0 (both the theme just a few days ago) and now deleted and re-installed K elements, which worked out fine both times.

But am still getting the fatal error message when I click on the ‘Activate’ link for Visual Composer.

(Am new to WordPress, and the Drag and Drop feature was the main reason for buying this theme, so a little concerned about not having access to that).

Thanks for your help.

[sharmstr]

Respond privately with admin credentials and I’ll have a look.

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[MaroonOak]

What specific credential info are you looking for – My wp-admin ID?

Adding 2 screenshots on the Plugin screen and the Error Message.

Thanks for your quick response.

[sharmstr]

I dont have to have your admin id, but yes, it needs to be admin.

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[MaroonOak]

Ok, sending you a screenshot, with my id and site role showing as Admin.

Can you help now.

Thanks!

[sharmstr]

I need access. I dont need to see screenshots. I need to be able to log in and see what’s going on. 🙂

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[MaroonOak]

So do you want me to give you a login and password to enter? With what setting? Is there any other way to do this?

Thanks

[sharmstr]

Yes. I need to log in. I can’t debug it by looking at pictures.

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[MaroonOak]

I can copy paste any particular code that you want, for you to look. Not sure if my team will agree to a log-in access for a non employee.

Alternately, can’t seventh queen send us a fresh VC plug-in, since it is a part of the Kleo package.

Thanks

[sharmstr]

I cant recreate the issue. Giving me a piece of code that we already have wont help us to help you. The only way to debug this is if you give us access. You can re-download the kleo zip from themeforest. The plugin is in the zip file.

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[Abe]

Hi, can you please update the file from the kleo zip file attached in your theme and then the one from the k-elements archive and let me know if it fixes the issue?

Thanks

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[MaroonOak]

Hi – I was able to Activate VC yesterday once I deactivated K Elements (all along something in K Elements was hampering VC).
Per your suggestion, Abe, I then went back to the Main Files 2 folder from the download and reinstalled K Elements. Now, both are active – so we she be ok.

Thank you very much to both Sharmstr and Abe, for your quick responses on this!

[sharmstr]

@abe – Thank you

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[HappiestWeb]

I tried updating files but stil facing the fatal error. Can you help?

[Abe]

@happiestweb have you updated the file from the k-elements plugin since that should have been the problem. please re-test if that file has been replaced.

Cheers

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[sermsak]

Hello Abe,

I have the same issue, My action as below:

1. Unzip kleo-vc-3.9-fix.zip and upload kleo-framework and .DS_Store to themes-kleo
2..I deactivate K Elements and then upzip k-elements-vc-fix-3.9.zip and upload functions and .DS_Store to plugins-k-elements and activate it again.

But still have the issue. Please help

[sermsak]

Sorry, For more information the error as below:

Fatal error: Cannot redeclare vc_shortcode_custom_css_class() (previously declared in ../wp-content/themes/kleo/kleo-framework/lib/function-core.php:730) in ../wp-content/plugins/js_composer/include/helpers/helpers_factory.php on line 351

[Abe]

@sermsak can you be so kind and provide me WP credentials and maybe also FTP to make some tests? It is something related VC and I need to make sure this never happens in the future

Thanks

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[Abe]

Or you can update the 2 files from the archive on your server and let me know if it is fixed.

I also attached the full k-elements.zip archive that is the final plugin version.

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[Abe]

Please let me know as soon as you can if it works or provide credentials to check it myself.

All the best and sorry for any inconveniences caused

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[sermsak]

Hello Abe, Thank you for your reply. after i was imported my old database to replace the new one. then the issue is fix. Thank you again.

[Arisandiuno]

i have soome problems, can you help me to activate visual composer, this is our website:

youthbrite.id

this is my purchase code : 1fb7d619-fd7e-44b6-8fc6-72edbceeb4d0

please help us

[Author]

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