URGENT – Showing White Screen

Home Forums KLEO Bugs & Issues URGENT – Showing White Screen

This topic has 6 replies, 2 voices, and was last updated 8 years by Abe.

  • Author
  • March 31, 2016 at 10:46 #113761
     jaitshah
    Participant

    Hello Mate,

    Our website http://tulsifashionmall.com/ is down since last two days, please check and let us know how can we go LIVE. This is website the main source for our business so please do the needful as soon as possible.

    Thanks in advance

    March 31, 2016 at 12:00 #113768
     Abe
    Keymaster

    Hi, please check the errors you get with your hosting provider since it should be something that they can help. Our theme can’t do that to your site but maybe a plugin you installed or codes you added

    We are not responsible with whatever you are doing to your site so make sure your developers or whoever is taking care of your site knows what he is doing.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    March 31, 2016 at 12:14 #113771
     jaitshah
    Participant
    This reply has been set as private.
    March 31, 2016 at 15:30 #113789
     jaitshah
    Participant

    We managed to make it live, thanks for your support, we think purchasing a license theme helps us during our down time, but sorry this was my mistake.

    Thanks support team just gave an excuse the we are not here to make the things right.

    March 31, 2016 at 15:32 #113790
     Abe
    Keymaster

    Hi there, glad to hear you solved the problem. What was the cause?
    A license makes it legal to use it on your site and also helps you to have an account here in case of theme bugs that you might find.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    March 31, 2016 at 15:35 #113791
     jaitshah
    Participant

    The theme had a bug, the theme.php had an issue.

    And this file comes under for section. We restored from the backp.

    March 31, 2016 at 15:36 #113792
     Abe
    Keymaster

    Glad to hear it is solved. Kleo does not have a theme.php and if it is OK from the backup then someone must have been playing in the files on your server 🙂

    All the best

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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