URGENT – Showing White Screen

[jaitshah]

Hello Mate,

Our website http://tulsifashionmall.com/ is down since last two days, please check and let us know how can we go LIVE. This is website the main source for our business so please do the needful as soon as possible.

Thanks in advance

[Abe]

Hi, please check the errors you get with your hosting provider since it should be something that they can help. Our theme can’t do that to your site but maybe a plugin you installed or codes you added

We are not responsible with whatever you are doing to your site so make sure your developers or whoever is taking care of your site knows what he is doing.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[jaitshah]

This reply has been set as private.

[jaitshah]

We managed to make it live, thanks for your support, we think purchasing a license theme helps us during our down time, but sorry this was my mistake.

Thanks support team just gave an excuse the we are not here to make the things right.

[Abe]

Hi there, glad to hear you solved the problem. What was the cause?
A license makes it legal to use it on your site and also helps you to have an account here in case of theme bugs that you might find.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[jaitshah]

The theme had a bug, the theme.php had an issue.

And this file comes under for section. We restored from the backp.

[Abe]

Glad to hear it is solved. Kleo does not have a theme.php and if it is OK from the backup then someone must have been playing in the files on your server 🙂

All the best

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Author]

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