This topic has 7 replies, 2 voices, and was last updated 8 years by Radu.

  • Author
  • #114587
     lucasmarstonmusic
    Participant

    So in my back editor for my Grid builder I have inserted a logo as the hover image. When I test it in the preview area it looks great. As soon as I hit update, it won’t publish what I have done to the page.

    In the first photo you’ll see that the image shows up nicely with a black faded background when I hover over the post. When I hit update, as well as update the home page that this is featured on, and then refresh the page, this does not display on the site.

    Any ideas? Thanks

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    #114863
     Radu
    Moderator

    Hi

    Please update the theme to latest version 4.0.4 and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

    If this is useless please follow these steps to enable wp debug:

    •  Connect to your server by FTP
    • Look in root directory of your WordPress install and open wp-config.php
    • Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
    COPY CODE
    define( 'WP_DEBUG', true );
    
    •   After this line add this:
    COPY CODE
    define( 'WP_DEBUG_LOG', true );
    

    WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

    Repeat the described actions and then check the debug.log file and let me know what error appears.

    If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

    After you have disabled the plugins try to see if the error persists.

    Cheers

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    #118075
     lucasmarstonmusic
    Participant

    This is way too complicated. They made me download some program called FileZilla and when following the instructions I am not getting anything.

    I think I would rather just accepting the problem than wasting a week trying to fix it.

    #118077
     lucasmarstonmusic
    Participant

    I got FileZilla and connected to my site, when I found wp-config.php it was empty.

    #118179
     Radu
    Moderator

    The wp-config.php file should contain specific information the your your site and also an empty wp-config.php file it will stop your site to work, but your site works, so maybe you are looking into wrong location ?

    Also we have a new theme version release that includes updates for Vc and k-elements please update the theme and the required plugins from wp-admin -> appearance -> install plugins

    Cheers

    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #118946
     lucasmarstonmusic
    Participant
    This reply has been set as private.
    #118950
     lucasmarstonmusic
    Participant
    This reply has been set as private.
    #119049
     Radu
    Moderator

    Hi,

    I see that you have a cache plugin,please purge the cache this can be the issue, also if you are logged in in first picture where the portfolio it shows and if in the picture where the portfolio is not showing you was logged out, most probably is a cache issue, the content is not cached when you are logged in.

    Cheers.

    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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