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April 18, 2016 at 15:32 #117209egabillatParticipant
Hello.
Can you tell me why I do not have access (read them) to certain topics of your forums, although I am already connected ?
I have this answer : “You cannot reply to this topic”
Thank youApril 18, 2016 at 17:38 #117302RaduModeratorHi
Maybe because the topic or some replies are private
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionApril 18, 2016 at 18:08 #117329egabillatParticipantI don(t speak of private replies but of topics
Are these topics PRIVATE ?
https://archived.seventhqueen.com/forums/topic/enable-top-social-bar-on-home-page
https://archived.seventhqueen.com/forums/topic/paid-membership-only-site
https://archived.seventhqueen.com/forums/topic/how-to-add-wishlist-page-in-o-rder-list-to-my-page
https://archived.seventhqueen.com/forums/topic/group-invites
and many others !!!
If not, I don’t understand.
For 2 years of reading osts of your forums, I never had this problem, no indication to see if topics are private.April 18, 2016 at 18:20 #117334egabillatParticipantOups ! I wanted to write :
For 2 years of reading lots of topics of your forums, I never had this problem, no indication to see if topics are private only replies are sometimes private.… the message I have when I choose a topic is “You cannot reply to this topic”.
And I don’t want to write anything, I only want to read the topic content.
If replies are private, I undersatnd that I cannot read the replies.
Thank you.Attachments:
You must be logged in to view attached files.April 18, 2016 at 23:49 #117503rikbutterflyskullParticipantThe same for me. I think it happen because all replies are private, so there is nothing to read
April 19, 2016 at 09:12 #117556egabillatParticipantHello and thank you rikbutterflyskull!
Perhaps this is the reason …But if all the subjects become private, so there is no need to create a forum.
The purpose of the forums is to find an answer to a problem and to share with others!
I think the problem is elsewhere because I can not reach a majority of subjects in forums …@ Radu: I think the problem is different and that your response is not good, sorry to bother you.
Have a good dayApril 19, 2016 at 09:35 #117558egabillatParticipantIt seems that the problem appears very often when the subject is “IN PROGRESS” or “NOT RESOLVED”…
April 19, 2016 at 19:03 #117699AbeKeymasterHi, that is because the topics are private by default now.
It is the first part from the series of improving customer support by letting go of bbPress topics search which is not so accurate and to replace it with Knowledge base articles.
Now you can see the current KB articles in the KLEO support page and other useful info https://archived.seventhqueen.com/kleo/
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.April 19, 2016 at 19:23 #117712egabillatParticipantThank you Abe.
I have an answer !
Have a nice day.April 20, 2016 at 12:46 #117840egabillatParticipantHi Abe.
I have understand your answer but why it is not possible to start a new topic ?
…April 20, 2016 at 12:48 #117841AbeKeymasterIt is possible. Go from the Menu “Get support” to the theme you need, probably Kleo, read the info and if is the case you can create a topic
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer. -
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