This topic has 10 replies, 4 voices, and was last updated 8 years by Abe.

  • Author
  • #117209
     egabillat
    Participant

    Hello.
    Can you tell me why I do not have access (read them) to certain topics of your forums, although I am already connected ?
    I have this answer : “You cannot reply to this topic”
    Thank you

    #117302
     Radu
    Moderator

    Hi

    Maybe because the topic or some replies are private

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #117329
     egabillat
    Participant

    I don(t speak of private replies but of topics
    Are these topics PRIVATE ?
    https://archived.seventhqueen.com/forums/topic/enable-top-social-bar-on-home-page
    https://archived.seventhqueen.com/forums/topic/paid-membership-only-site
    https://archived.seventhqueen.com/forums/topic/how-to-add-wishlist-page-in-o-rder-list-to-my-page
    https://archived.seventhqueen.com/forums/topic/group-invites
    and many others !!!
    If not, I don’t understand.
    For 2 years of reading osts of your forums, I never had this problem, no indication to see if topics are private.

    #117334
     egabillat
    Participant

    Oups ! I wanted to write :
    For 2 years of reading lots of topics of your forums, I never had this problem, no indication to see if topics are private only replies are sometimes private.

    … the message I have when I choose a topic is “You cannot reply to this topic”.
    And I don’t want to write anything, I only want to read the topic content.
    If replies are private, I undersatnd that I cannot read the replies.
    Thank you.

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    #117503
     rikbutterflyskull
    Participant

    The same for me. I think it happen because all replies are private, so there is nothing to read

    #117556
     egabillat
    Participant

    Hello and thank you rikbutterflyskull!
    Perhaps this is the reason …

    But if all the subjects become private, so there is no need to create a forum.
    The purpose of the forums is to find an answer to a problem and to share with others!
    I think the problem is elsewhere because I can not reach a majority of subjects in forums …

    @ Radu: I think the problem is different and that your response is not good, sorry to bother you.
    Have a good day

    #117558
     egabillat
    Participant

    It seems that the problem appears very often when the subject is “IN PROGRESS” or “NOT RESOLVED”…

    #117699
     Abe
    Keymaster

    Hi, that is because the topics are private by default now.

    It is the first part from the series of improving customer support by letting go of bbPress topics search which is not so accurate and to replace it with Knowledge base articles.

    Now you can see the current KB articles in the KLEO support page and other useful info https://archived.seventhqueen.com/kleo/

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #117712
     egabillat
    Participant

    Thank you Abe.
    I have an answer !
    Have a nice day.

    #117840
     egabillat
    Participant

    Hi Abe.
    I have understand your answer but why it is not possible to start a new topic ?

    #117841
     Abe
    Keymaster

    It is possible. Go from the Menu “Get support” to the theme you need, probably Kleo, read the info and if is the case you can create a topic

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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