This topic has 25 replies, 3 voices, and was last updated 8 years by 
-
-
I am having real trouble changing the background colour on posts/pages from the original black colour.
I’m trying to change it to a white/grey with black writing.
Changing it within customiser – appears to show the change but it doesn’t save.
Hello, can you share a link to your post? 🙂 I will give you a css code to fix it
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, it depends, the customizer works fine for everyone, not all servers are the same and we know some have issues not only with KLEO but with many other themes and plugins. That is why i offered to help you with the css as i think is the best solution. If the theme was not a premium theme and had a lot of issues we wouldnt have so many happy clients! 🙂
The servers is quite always the issue, and people think its the theme or a plugin.If you share admin credentials with me, i can check each issue and fix it for you 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
Unable to connect via FTP, my client says this :
Connection timed out or server hung up. The server you are connecting to may be configured to limit the number of connections you are allowed to make.
Let me know when i can connect
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
just i’ve looked at this problem, and it seems you have an issue with file/folder permissions on your server.
You should talk at your hosting provider to make sure you have write permission to the uploads/ folder from your server,once this is done the customizer will save the file.
Anyway now the customizations are generated and loaded in the head section,this is a backup method to ensure that the customizations are applied to your site.
I’ve tested and the customizations are applied.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI have managed to change it back to how it was.
And it works as the CSS should.
However changing the media upload folder to wp-contents/uploads causes this to break
Hi again,
Do you have solved the issue ?
The cause was changing the upload path ?
R.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionNo.
I changed the upload path ‘back’ to try and refix.
It is not fixed.
My host says there is no problem with permissions but: NetworkError: 404 Not Found – http://www.medsoc.co.uk/wp-content/uploads/custom_styles/dynamic.css?ver=4.0.8
It appears the theme is deleting the CSS file.
The dynamic.css file should be in that folder, but it is not.
Putting it there ‘fixes’ the problem, the CSS file then gets deleted.
I have confirmed the problem:
uploading the dynamic.css file from the offline assets to the uploads folder. works.
Then making a change via customizer causes this file to be deleted.
Thus it is definitely the theme not the host.
Steps to reproduce:
Upload dynamic.css to uploads/customstyles
Observe that on the front page CSS functions load correctly (no strikethrough of text and colours correct)
Make changes in Themes > Customizer to colours (they load correctly in customizer) click save and publish.
Observe that dynamic.css has been deleted from uploads/customstyles and css doesn’t load correctly.
Hi,
Now it should be ok, i’ve made a temporary fix for now, please do not change the ftp or admin credentials we still need those to test and improve the dynamic css engine.
We will let you know when we finish this.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionProblem fixed, somehow the file put contents was commented…. maybe some plugin have do this
cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionYou’re welcome
If you are pleased with the support service please very much to leave a short review … few words about your experience with the support service.
https://themeforest.net/item/kleo-next-level-wordpress-theme/reviews/6776630
Thank you in advance
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
You must be logged in to reply to this topic.
