Theme update can't login as admin!! - SeventhQueen Archived Support

This topic has 8 replies, 2 voices, and was last updated 8 years by Laura.

Author
October 15, 2016 at 23:37 #139800

tmh23
Participant

After updating the theme as recommended I can’t login as admin.

I have now reverted back to previous theme through back up and can’t get to the admin dashboard.

URGENT! PLEASE HELP ASAP.

October 17, 2016 at 08:39 #139863

Laura
Moderator

Hello, the theme doesnt change any user or password so its not related to the theme you use, maybe you forgot the password or its a server issue. Anyway, try to contact your hosting provider or Recover Password at your website login area

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

October 17, 2016 at 19:55 #139936

tmh23
Participant

I am still having the issue with logging in. When I try to log in with the login pop up modal it just spins and never logs in. Please help with this issue. I was working perfectly before I updated the theme.

* NOTE: I have reverted back to the previous theme and database from a backup file and still have the issue.

October 17, 2016 at 19:56 #139937

tmh23
Participant

I also received this error with the theme update before having to revert back.

See attached screen shot.

Troy

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October 17, 2016 at 19:59 #139944

tmh23
Participant

This is what the login screen does and never logs you in.

See attachment….

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October 18, 2016 at 21:36 #140151

tmh23
Participant

Can you please help with this issue? Logging in just spins???

Troy

October 19, 2016 at 19:37 #140330

tmh23
Participant

PLEASE HELP WITH THIS. I STILL GET THIS SCREEN WHEN ATTEMPTING TO LOGIN AFTER UPDATING TO THE NEWEST THEME AND THEN HAVING TO REVERT BACK TO A BACKUP OF THE PREVIOUS THEME. WHAT IS CAUSING THIS AS IT IS HIT OR MISS IF YOU CAN LOGIN.

I HAVE REPLACED THE .HTACCESS FILE WITH NOT LUCK.

PLEASE HELP1

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October 20, 2016 at 03:17 #140424

tmh23
Participant

Problem was fixed by replacing the wp-config file with a new one.

Hope that helps someone that may have this issue.

Troy

October 24, 2016 at 02:14 #140780

Laura
Moderator

Hello, sorry for the delay, glad you could resolve it, i am sure it will help others 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂
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