error in the submitted form

Home Forums KLEO Bugs & Issues error in the submitted form

This topic has 6 replies, 3 voices, and was last updated 9 years by Radu.

  • Author
  • October 26, 2016 at 03:19 #141302
     jlmoine
    Participant

     

    Hello

    I’m having trouble with my registration form. I’m using a plugin called profile builder pro

    When I try to create a new user it will say these:  There was an error in the submitted form

    This username is already reserved to be used soon.

    Please try a different one!

    This email is already reserved to be used soon.

    Please try a different one!

    But when I check All Users, the newly created account when through and is in the list under All Users.

    it’s not the plugin because I have not troubles with other themes 

    can you tell me if it is not compatible with the plugin? or if you can do something to use the theme with this plugin?

    October 26, 2016 at 12:23 #141369
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    October 26, 2016 at 19:15 #141495
     Radu
    Moderator

    Hi,

    The plugin author or the plugin docs what says about those errors ?

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    October 26, 2016 at 20:35 #141512
     jlmoine
    Participant

    they say that’s the theme or plugins fault…
    And that’s why I’ve tested it without Kleo, and it works…

    But as I do love your theme I’ hope I will be able to use it in this case.

    I’ve created you an admin account in order to see what’s wrong:

    user: SeventhQueen
    psw: WZTeeOOo@MyHe1Ke^!bG4(Fk

    Thanks

    October 27, 2016 at 20:09 #141707
     Radu
    Moderator

    So you have changed the theme ? So you will not use kleo ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    October 27, 2016 at 21:47 #141744
     jlmoine
    Participant

    Hey, I’ve changed the theme in order to be able to work on the site,
    but as I’ve create you an admin account, you should be able to change the actual theme to Kleo as I’d like to use your fantastic theme.

    thanks

    October 28, 2016 at 18:53 #141922
     Radu
    Moderator

    Hi,

    Please replace this file : /wp-content/themes/kleo/lib/theme-functions.php with the attached one

    Let me know if after this the form works normally

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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Support Hours Our support team is available from Monday to Friday during regular office hours ( East European Time ). Please allow up to 48hrs so we can review your request and respond.
License info One theme purchase allows you to use it only on one WordPress install, so each new install requires a new license. We thank and appreciate everyone for their purchase as it allows us to keep supporting and releasing new updates.

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