This topic has 3 replies, 3 voices, and was last updated 10 years by thendsproject.

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  • #14223
     karo
    Participant

    1) Successfully upload the image
    2) able to use “Crop Your New Avatar”
    3) After clicked on “Crop Image” gets the error “There was a problem cropping your avatar.”

    Check the uploaded folder for avatar is 775.

    Thanks

    #14235
     Abe
    Keymaster

    Hi karo, Please check with your hosting if you have writing permissions on your server files. Normally the path where the images are uploaded is in /wp-content/uploads

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #18431
     thendsproject
    Participant

    I am also having this problem with some pictures, and we have correct permissions.

    #18432
     thendsproject
    Participant

    Found our problem. Users are uploading files with a really long file name. Shortening the file name fixes the issue…this is a bug of some kind.

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The topic ‘Change Avatar – "There was a problem cropping your avatar" Error’ is closed to new replies.

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