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Hi, I’ve spent the morning trying to figure out why Theme > Customise freezes when I choose a new value. For example I can navigate to change Main Section Text Colour but as soon as I select a value the preview goes opaque as if it’s about to load the new setting but it never does. After removing all plugins and adding them back in 1 at a time it is BuddyPress that causes this. I confirmed by removing them all again and adding only BuddyPress.
This is on a local WAMP install and the strange thing is I have tried the theme on a test server online and it works fine. I’m stumped, can I send you any debug/error logs or…?
Thanks
EwanHello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Thanks Laura. I can only think that something in BuddyPress doesn’t like the fact that my install is local on WAMP and not ‘online’. Not sure why that would make a difference as the server it’s on has internet access and everything else in WordPress and the Theme works perfectly so far.
Cheers
EwanHi,
Maybe because of memory allocation?
Turn on the debug to see what’s wrong there
Steps to enable wp debug:
- Connect to your server by FTP
- Look in root directory of your WordPress install and open wp-config.php
- Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODEdefine( 'WP_DEBUG', true );- After this line add this:
COPY CODEdefine( 'WP_DEBUG_LOG', true );WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).
Repeat the described actions and then check the debug.log file and let me know what error appears.
If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.
After you have disabled the plugins try to see if the error persists.
If says something about memory follow this solution : seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
On my local I cannot reproduce that issue, do you run somehow PHP7?
Do you encounter the same issue on localhost and also on live?
Did you have tried to re-download the theme and to re-upload theme files over the existing one?
It’s hard to guide you since I cannot reproduce this on my local install
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi again,
CAn you check if this file it’s on your localhost ?
http://localhost/buddyapp/wp-content/uploads/custom_styles/kleo_dynamic.css
This file normally it’s re-generated when you do some changes in customizer or you change something in wp-admin -> appearance -> theme options
Maybe on your localhost there is no permission to write?
Check if that file exists
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionYes, it’s normally the file to be re-created
Did you have tried to look in source code of the page if there it;s loaded the kleo_dynamic.css file ?
Odd thing, most sure there it’s an environment problem, did you have rewrite module activated on your local server?Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
You can use this plugin to force users to choose a strong pass: https://wordpress.org/plugins/force-strong-passwords/
For wp security, i recommend you WangGuard plugin https://wordpress.org/plugins/wangguard/
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
No problem
That can be added to child theme functions.php file ( wp-content/themes/kleo-child/functions.php )Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi, apologies for not replying sooner. As mentioned in earlier posts we have moved to a permanent online host now and this problem did not appear. Thanks for all your help.
EwanOkk
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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