This topic has 4 replies, 3 voices, and was last updated 7 years by 
-
-
As admin, I cannot get a picture to crop correctly. When I upload it, a very small dot appears as the picture. When I click on “CROP” then only the top left portion of the picture shows. This happens with my users too. They only get a DOT for a picture and their avatar is just a portion of the picture they are trying to upload. I have attached a screenshot. Thanks in advance for your help on this.
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
I’ve followed your steps trying to reproduce that but I cannot, maybe it’s something isolated at you?
Did you have latest theme version?
IF you de-activate child theme ( if you have it ) it works?
If you de-activate all plugins except BuddyPress it behaves normally?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionIt was the result of a plug-in: Lazy Load. De-activating that solved the problem. Thanks for your help!
Ok then
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
The forum ‘Bugs & Issues’ is closed to new topics and replies.
