Avatar not cropping. VERY tiny dot (pic)

[wiersum6639]

As admin, I cannot get a picture to crop correctly.  When I upload it, a very small dot appears as the picture.  When I click on “CROP” then only the top left portion of the picture shows.  This happens with my users too.  They only get a DOT for a picture and their avatar is just a portion of the picture they are trying to upload.  I have attached a screenshot.  Thanks in advance for your help on this.

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

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Always happy to help you 🙂

[Radu]

Hi,

I’ve followed your steps trying to reproduce that but I cannot, maybe it’s something isolated at you?

Did you have latest theme version?

IF you de-activate child theme ( if you have it ) it works?

If you de-activate all plugins except BuddyPress it behaves normally?

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[wiersum6639]

It was the result of a plug-in: Lazy Load. De-activating that solved the problem. Thanks for your help!

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[Radu]

Ok then

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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