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When a member purchases something it changes their user name to real name from the ship to in check out! HELP! Is this a kleo bug or Woocommerce bug? I can manually select it back to user name but is sorta a HUGE issue
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
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Always happy to help you 🙂
Hi,
Try to update kleo to latest version and let me know
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
You can make a test order to test that
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi @egabillat
Maybe if you If you de-activate child theme it’s the same? Maybe you have some old woocommerce templates in child?Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionTry also to update Kleo to the latest version, we had released today 5 may a new update.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi !
same problem without the child theme.
I manually updated Kleo yesterday, because the new version don’t appear in themes updates…
I create orders with and without the child theme, and immediately the user name is changed in first name + name used in the order fields. And this immediately when I proceed to checkout.
I can see the change in real time in the “My Account” menu !Hi,
Guys, it’s same behavior using default wp theme ( twenty-seventeen ? ) If yes it means that the way how the woocommerce handle that, if not let me know
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi.
For me it’s too complicated to return to the default theme… errors !
And you Radu, have you tested ?
ThanksHi,
I’m not able to reproduce that, I’ve tried multiple times using Kleo theme, do you have possibility to make a video to see exactly how that it happens, please ?
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
Yes, now I saw that I’ve tried to fix it right now it require more time that I’ve expected, I will add this to bug list and we will get back to you as soon as possible.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI will be waiting for this fix too! Also it seems kleo is updating itself!! i never update just for these reasons on live site but now i try to downgrade and within 5 minutes its auto updated again! where is the setting to disable this
Hi,
@randrcomputers check this plugin: https://ro.wordpress.org/plugins/disable-wordpress-updates/ but before make sure to not have a plugin that has set those already for auto updatesCheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionWhen item ships and site updates customer shipping status it changes to real name again! This starting happening when kleo updated templates
Hi,
I’ve found the issue.
This it’s caused by the woocommerce itself, I’ve tried with default wp theme, and it behaves the same, if you will check in wp-admin -> users -> your user -> after the order it’s placed using default theme you will see the same.
You can notice woocommerce support team about this
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi Radu.
What do you think about this ?
https://github.com/woocommerce/woocommerce/issues/15020
Waiting WooCommerce 3.1 ???
Thank youExtracted from the GitHub.com issue ticket
You will have to paste this line in wp-content/themes/kleo-child/functions.php
COPY CODEadd_filter( 'woocommerce_checkout_update_customer_data', '__return_false' );NOTE : Child theme needs to be installed and activated.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solutionStill changes name to real name on shipping update. this is not good. no support from woo-commerce unless i pay for it and i dont currently so this really sucks
Hi,
Sorry for that, try to look and in comments for a workaround until they fix this
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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