This topic has 14 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #161909
     randall
    Participant

    hi,

    if i choose the newer line icons (screenshot attached),

    they do not appear in menu (screenshot attached).

    i tried “before icon”, “just the icon” etc.

    other icons work fine.

    your very kind assistance in this would be greatly appreciated.

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    #162155
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #162440
     Radu
    Moderator

    Hi,

    That’s odd, if I add a custom link it works I’ve added to the menu, take a look

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #162486
     randall
    Participant

    hi,
    thanks for your reply,
    you said “if I add a custom link it works” but it does not – screenshot attached
    i also tried deactivating plugins with the same result,
    so is this unique to my site ?
    to my recollection i have observed this problem in the past as well.
    i appreciated your assistance in observing the problem but may i ask if there is a possible solution ?
    has the developers looked into this ?
    your kind assistance in this would be greatly appreciated,
    respectfully,
    Randall.

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    #162672
     Radu
    Moderator

    Hi,

    There seems to be an issue with certain icons not with all..

    Can you please provide FTP credentials in a private reply to can take a closer look?

    Cheers
    R.

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    #162679
     randall
    Participant
    This reply has been set as private.
    #162680
     randall
    Participant

    yes as you mentioned it seems to be “certain icons”
    i believe its mostly the newer line icons (screenshot)

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    #162697
     randall
    Participant
    This reply has been set as private.
    #163159
     Radu
    Moderator

    Hi,

    Please give a try, it should be ok now

    Cheers
    R.

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    #163181
     randall
    Participant

    hi,
    thank you so very much for the fix !!!
    reason being is that your new “Profile & Group Icons style” option, offers line icons and i wanted the menu icons to match.
    may i please ask how the fix was applied ?
    custom css etc in my theme files ?
    the site is currently testing and i want to launch soon so if i perform a clean install will i experience the problem again because i am not currently seeing a new update (current was Version 4.2.5 – 21.05.2017) – about 10 days ago.

    kind regards

    #163182
     randall
    Participant

    actually i now realized i have 4.2.6
    so i s this a fix in that specific version ?

    #163403
     Radu
    Moderator

    Hi,

    I just activated the development mode in the theme options (Wp-admin -> theme options -> Miscellaneous -> Development mode -> ON )

    For some reason, the minification causes that, I’ve tried to reproduce that on my local install multiple times and I cannot reproduce that…

    I think it’s something related to the permissions for a script that minifies, can you provide the server error log? not the wp error log (wp_debug)

    Cheers
    R.

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    #163407
     randall
    Participant
    This reply has been set as private.
    #163408
     randall
    Participant
    This reply has been set as private.
    #163550
     Radu
    Moderator

    php71 error log
    nginx error log
    apache error log

    Attach them separately

    Cheers
    R.

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