error on installation wordpress 4.8

Home Forums KLEO Bugs & Issues error on installation wordpress 4.8

This topic has 5 replies, 2 voices, and was last updated 7 years by Abe.

  • Author
  • June 16, 2017 at 00:45 #164380
     gfarianunes
    Participant

    Hey, I bought your theme and can’t install it.

    What should I do?

    Regards

    June 16, 2017 at 07:40 #164405
     Abe
    Keymaster

    Hi, you should let me know what error you get so I can try to understand what is causing this

    Thanks

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    June 17, 2017 at 15:32 #164506
     gfarianunes
    Participant

    hi there again,

    sending my problem in a video, since it’s hard to explain.

    thank you

    Attachments:
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    June 17, 2017 at 22:50 #164515
     Abe
    Keymaster

    Hi, your issue can be easily resolved by talking at your hosting to increase php max execution timeout at around 120 seconds and php memory limit to recommended 128MB. Try to contact them and make those changes for your and let me know you it went.

    Thanks

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    June 21, 2017 at 00:30 #164803
     gfarianunes
    Participant

    Hi, I’ve followed your instruction and still persists the same problem.
    Can you help me?

    Attachments:
    You must be logged in to view attached files.
    June 21, 2017 at 01:19 #164807
     Abe
    Keymaster

    Can you please upload it via FTP and then activate it? See the instructions here: https://archived.seventhqueen.com/kleo/article/how-to-install-the-theme

    See the install using FTP section

    Thanks

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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