error on installation wordpress 4.8

[gfarianunes]

Hey, I bought your theme and can’t install it.

What should I do?

Regards

[Abe]

Hi, you should let me know what error you get so I can try to understand what is causing this

Thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[gfarianunes]

hi there again,

sending my problem in a video, since it’s hard to explain.

thank you

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[Abe]

Hi, your issue can be easily resolved by talking at your hosting to increase php max execution timeout at around 120 seconds and php memory limit to recommended 128MB. Try to contact them and make those changes for your and let me know you it went.

Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[gfarianunes]

Hi, I’ve followed your instruction and still persists the same problem.
Can you help me?

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[Abe]

Can you please upload it via FTP and then activate it? See the instructions here: https://archived.seventhqueen.com/kleo/article/how-to-install-the-theme

See the install using FTP section

Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Author]

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