Facebook login not working

Hi @excellins,

Please update this ticket with admin credentials so I can look into this for you.

Thanks,

Kieran.

Hi,

Anything I look at shouldn’t cause any issues on the front end or to user experience, you may see an account created, but that will be deleted pretty quickly.

Kieran.

Hey,

Facebook login is working as expected, I managed to sign up using the modal on the main page. The problem is actually coming from performance, most of the scripts are taking so long to load they appear (until fully loaded) to be non-functioning. After you use the Facebook button to sign-up it again takes a very long time to load anything and gives the appearance that it isn’t doing anything.

I tried to do a performance check using GTmetrix to show you the performance but it took too long to load and the site timed out.

You might find this article on the subject helps somewhat.

http://seventhqueen.com/blog/code-snippets/the-definitive-wordpress-speed-guide-step-by-step-easy.html

Thanks,

Kieran.

Hi,

You’re right, via mobile there does appear to be an issue with registering via Facebook.

Your first step to debugging this will require turning off all plugins bar K Elements and Visual Composer and seeing if the issue still exists. If with all other plugins deactivated, website cache cleared and browser cache cleared (please note you will have to delete all browser data on a phone to get it to clear properly) the problem still exists then please let me know.

Kieran.

Hey,

Please can you try the following:

– Make a complete backup of your Kleo Child
– Remove ALL custom code from functions.php in your child theme
– Remove ALL files you have duplicated and edited in your child theme

Clear website and browser caches and purge any services like CloudFlare and try again.

Further, do you get the same issue when using our KLEO demo?

Thanks,

Kieran.

Hey,

I have an update from our development team and they would like to look into this more for you. I see you have already shared some admin credentials, but could you also supply some FTP login details please, they’ll need this so they can investigate much deeper.

They’ll be in touch with you on Monday or Tuesday at the latest.

Thanks for your patience,

Kieran.

Hey,

I got that result last night too which is why we’re bringing in the development team to look more into this for you.

Thanks,

Kieran.

We aim to please! This issue will almost certainly be resolved, but it may take some time to find the cause of the issue, as soon as there is a fix you’ll be the first to receive it 🙂

Hi excellins,

Please tell me if reproducing this issue requires some special to make?

Take a look at this video : https://drive.google.com/file/d/0Bxo5b6iHWRMwdDRTdjk2VGNsTWc/view

There is no issue to signup via facebook using google chrome, where I can see the bug? In Firefox or in what browser, what version, what OS?

Cheers
R.

Hi @excellins,

This is still being looked into, I’ll be in touch with you again once I have more details for you.

Thanks,

Kieran.

Hi,

I’m really sorry for the delay, this is still an active issue that we’re working to resolve and I will update you the moment I have more information or a fix for you.

Kieran.

Hi, this is just an update to let you know that we are working to fix the mobile Facebook issue, Will get back asap with a fix.

Thanks

Hello, we just have fixed the issue with Facebook login happening on mobile and a new KLEO version is being released today.
Thanks for your patience.
Cheers