Installation error

This topic has 7 replies, 3 voices, and was last updated 7 years by Radu.

Author
July 31, 2017 at 14:33 #169106

seoit88
Participant

I have bought theme and install for http://metalk.net/

I have fully activated the plugin + import demo

I encounter the following 2 errors:

– In the admin when clicked “Sweetdate” returned blank page

– Data is not as demo

Please support me!

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August 1, 2017 at 05:04 #169205

Laura
Moderator

Hello, please try by deactivating other plugins and testing again, if you want, i can setup the demo for you 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

August 1, 2017 at 05:23 #169206

seoit88
Participant

I tried as you said, but still error page
Please check the fix and install as demo help me.

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August 1, 2017 at 18:48 #169278

Laura
Moderator
Hello, installed child theme because it was missing.
About the blank page, please do the following:

Connect to your server by FTP or File Manager at your hosting
Look in root directory of your WordPress install and open wp-config.php
Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODE
```
define( 'WP_DEBUG', true );
```
After this line add this:
COPY CODE
```
define( 'WP_DEBUG_LOG', true );
```
WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂
August 2, 2017 at 04:28 #169319

seoit88
Participant

I’ve done as you say (bad screenshot attachment)
I need you help me:

– Install demo
– Fix that for me

The admin + server information I sent earlier
Thank you.

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August 2, 2017 at 08:55 #169341

Laura
Moderator

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

August 2, 2017 at 11:15 #169348

seoit88
Participant

Let me ask you a long time no!

August 3, 2017 at 15:57 #169452

Radu
Moderator

Hi,

Tried to login via wp-admin and also via FTP using your provided credentials but I’m not able to log in it says invalid login, wanted to install the demo for you.

Just let I know the correct login credentials and I will do that for you(importing demo content and setup theme + buddypress correctly)

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?
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