Installation error

[seoit88]

I have bought theme and install for http://metalk.net/

I have fully activated the plugin + import demo

I encounter the following 2 errors:

– In the admin when clicked “Sweetdate” returned blank page

– Data is not as demo

Please support me!

Attachments:

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[Laura]

Hello, please try by deactivating other plugins and testing again, if you want, i can setup the demo for you 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[seoit88]

I tried as you said, but still error page
Please check the fix and install as demo help me.

Attachments:

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[Laura]

Hello, installed child theme because it was missing.
About the blank page, please do the following:

Connect to your server by FTP or File Manager at your hosting
Look in root directory of your WordPress install and open wp-config.php
Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[seoit88]

I’ve done as you say (bad screenshot attachment)
I need you help me:

– Install demo
– Fix that for me

The admin + server information I sent earlier
Thank you.

Attachments:

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[seoit88]

Let me ask you a long time no!

[Radu]

Hi,

Tried to login via wp-admin and also via FTP using your provided credentials but I’m not able to log in it says invalid login, wanted to install the demo for you.

Just let I know the correct login credentials and I will do that for you(importing demo content and setup theme + buddypress correctly)

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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