Styling Changes not taking effect in theme options and customizer

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi,

Sorry for the late reply,

I’ve tried to log in using the provided credentials to test the behavior that you describe and the login details are wrong.

You should try to deactivate all plugins and test again if you are able to make changes to theme options or customizer.

If the issue persists, try to re-upload the parent theme files over the existing ones.

If still persists enable wp_debug then save again theme options or customize and check the debug.log file, I will paste below the debugging procedure.

Steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

define( 'WP_DEBUG', true );

•   After this line add this:

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers