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Hi, I am trying to change some styling in the header etc and the changes are displaying in customizer but not saving. It also wont save in the theme options styling area. I have disabled my cache plugin but it had no effect. Do you have any idea what I can try next?
Thank you
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
Sorry for the late reply,
I’ve tried to log in using the provided credentials to test the behavior that you describe and the login details are wrong.
You should try to deactivate all plugins and test again if you are able to make changes to theme options or customizer.
If the issue persists, try to re-upload the parent theme files over the existing ones.
If still persists enable wp_debug then save again theme options or customize and check the debug.log file, I will paste below the debugging procedure.
Steps to enable wp debug:
- Connect to your server by FTP
- Look in root directory of your WordPress install and open wp-config.php
- Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODEdefine( 'WP_DEBUG', true );- After this line add this:
COPY CODEdefine( 'WP_DEBUG_LOG', true );WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).
Repeat the described actions and then check the debug.log file and let me know what error appears.
If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.
After you have disabled the plugins try to see if the error persists.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionlogin credentials
user: fiverrguy
pass: fiverrguy12345
the login is correct now
sorry I missed a second r in the password.
I am pretty much out of time to do all of this. My boss is super pissed this took so long…
Can you please get in and take a look?
Thanks
We had to launch already because of time. So the site is live now. I am not a real web developer. Just know more about computers at my job then anyone else. So I got this job. But I am far from a pro.
Hi…
I understand,
Sorry but the credentials are invalid tried to log in and checking details letter by letterPlease let me know the correct one admin credentials.
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOk . sorry not sure what happened…
I just changed it.
User: fiverrguy
pass: fiverrguy1488
Thank you for your help.
Hi,
Just I’ve de-activated all plugins at once, and the change works, I’ve changed the body font from play to open sans, the changes reflected on the site only if I’ve deactivated all plugins and the changes was shown.
So you will have to deactivate all plugins then enable one by one until you find the problematic plugin.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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