Styling Changes not taking effect in theme options and customizer

[cvance1488]

Hi, I am trying to change some styling in the header etc and the changes are displaying in customizer but not saving.  It also wont save in the theme options styling area.   I have disabled my cache plugin but it had no effect.  Do you have any idea what I can try next?

Thank you

[cvance1488]

if you need access

user: fiverrguy

pass; fiverguy12345

Thank you

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[cvance1488]

Thanks any idea on when it can be addressed? Its holding up a launch..

Thanks

[cvance1488]

Can I get a update soon?

[cvance1488]

Four days waiting now.. This is not really cool… what is the situation on this ticket???

[Radu]

Hi,

Sorry for the late reply,

I’ve tried to log in using the provided credentials to test the behavior that you describe and the login details are wrong.

You should try to deactivate all plugins and test again if you are able to make changes to theme options or customizer.

If the issue persists, try to re-upload the parent theme files over the existing ones.

If still persists enable wp_debug then save again theme options or customize and check the debug.log file, I will paste below the debugging procedure.

Steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

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[cvance1488]

login credentials

user: fiverrguy

pass: fiverrguy12345

the login is correct now

sorry I missed a second r in the password.

I am pretty much out of time to do all of this. My boss is super pissed this took so long…

Can you please get in and take a look?

Thanks

[cvance1488]

We had to launch already because of time. So the site is live now. I am not a real web developer. Just know more about computers at my job then anyone else. So I got this job. But I am far from a pro.

[Radu]

Hi…
I understand,
Sorry but the credentials are invalid tried to log in and checking details letter by letter

Please let me know the correct one admin credentials.

Cheers
R

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[cvance1488]

Ok . sorry not sure what happened…

I just changed it.

User: fiverrguy

pass: fiverrguy1488

Thank you for your help.

[Radu]

Hi,

Just I’ve de-activated all plugins at once, and the change works, I’ve changed the body font from play to open sans, the changes reflected on the site only if I’ve deactivated all plugins and the changes was shown.

So you will have to deactivate all plugins then enable one by one until you find the problematic plugin.

Cheers
R.

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