Theme option not accessible

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This topic has 5 replies, 2 voices, and was last updated 8 years by Kieran_SQ.

  • Author
  • August 13, 2017 at 05:00 #170458
     jahilam
    Participant

    I have install theme successfully but I can not access theme option.It shows nothing

    August 13, 2017 at 16:30 #170477
     Kieran_SQ
    Moderator

    Hi @jahilam,

    Please download SweetDate again from ThemeForest, delete the copy you have on your website (you will have to switch to a different theme first to do this) and then reupload the new copy of the theme.

    Please let me know if this resolves the issue,

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    August 13, 2017 at 20:22 #170492
     jahilam
    Participant

    sorry still does not work…another way to solve?

    August 13, 2017 at 20:26 #170493
     Kieran_SQ
    Moderator

    Hi,

    Please try the following.

    – Disable caching and clear the cache (Ctrl + F5)
    – Disable all other plugins

    With these two disabled, does the issue continue?

    If so please do the following.

    – Update this ticket with some admin credentials
    – Post your PHP error log contents (for today only)

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    August 13, 2017 at 22:55 #170507
     jahilam
    Participant

    Good news…solved it by another way..I have changed my PHP verion 7.1 to 7.0
    Thanks for prompt response.Now let me design it.

    August 13, 2017 at 22:57 #170508
     Kieran_SQ
    Moderator

    Great to hear @jahilam – thanks for updating me, I will make a note of the PHP 7.0 potential issue.

    Have a great day

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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Support Hours Our support team is available from Monday to Friday during regular office hours ( East European Time ). Please allow up to 48hrs so we can review your request and respond.
License info One theme purchase allows you to use it only on one WordPress install, so each new install requires a new license. We thank and appreciate everyone for their purchase as it allows us to keep supporting and releasing new updates.

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