Theme option not accessible

[jahilam]

I have install theme successfully but I can not access theme option.It shows nothing

[Kieran_SQ]

Hi @jahilam,

Please download SweetDate again from ThemeForest, delete the copy you have on your website (you will have to switch to a different theme first to do this) and then reupload the new copy of the theme.

Please let me know if this resolves the issue,

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[jahilam]

sorry still does not work…another way to solve?

[Kieran_SQ]

Hi,

Please try the following.

– Disable caching and clear the cache (Ctrl + F5)
– Disable all other plugins

With these two disabled, does the issue continue?

If so please do the following.

– Update this ticket with some admin credentials
– Post your PHP error log contents (for today only)

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[jahilam]

Good news…solved it by another way..I have changed my PHP verion 7.1 to 7.0
Thanks for prompt response.Now let me design it.

[Kieran_SQ]

Great to hear @jahilam – thanks for updating me, I will make a note of the PHP 7.0 potential issue.

Have a great day

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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