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Hi, I have installed Kleo theme on my new domain http://www.eduguru.co. In this I am facing an issue. While mouse is pointing to ‘Live notifications’ or ‘Live messages’ these menus are disappearing. In short I am not able to click on it. (I bought the theme installation for my previous domain http://www.eduguru.net in which the live notifications are perfectly working). Let me know what needs to be done so that users can click on ‘Live notifications’ and ‘live messages’. PFA the screenshot.
Hello, can you share access so i can check it out? 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
Ok I see that thanks you for reporting, please let us 1-2 days to investigate and to fix the issue.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
That was fixed and will be included in next theme update
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi, any update on this issue? Others are also experiencing the same issue with this version? Please do not close this ticket until it get resolved.
Thank you.
Hi,
Yes
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi, now live notification is showing on the right-hand side of the drop menu as it hidden partially off the screen. Please check the image attached.
Hi,
Even you update the theme to latest version and de-activate child theme and emmpty all caches,this continue to happens ?
Let me knowTried on my local install and i cannot see like that.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionForgot to say to epmpty caches if you have any cache plugin, if you don’t have no one is no needed to empty it cuz it not exists.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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