Live notification is disappearing while mouse roll over on it

[krishnakumar_ka]

Hi, I have installed Kleo theme on my new domain http://www.eduguru.co. In this I am facing an issue. While mouse is pointing to ‘Live notifications’ or ‘Live messages’ these menus are disappearing. In short I am not able to click on it. (I bought the theme installation for my previous domain http://www.eduguru.net in which the live notifications are perfectly working). Let me know what needs to be done so that users can click on ‘Live notifications’ and ‘live messages’. PFA the screenshot.

[Laura]

Hello, can you share access so i can check it out? 🙂

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[krishnakumar_ka]

Hi Laura,
Thank you for the reply. I have created an admin username and password for you:
Username: seventhqueen
Password: Q2uJ%$RWI8(dQwAhlNZw!ZaF

Please check and let me know the issue.
Thank you.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[krishnakumar_ka]

Hi Laura, thank you. Waiting for the solution.

[Radu]

Hi,

Ok I see that thanks you for reporting, please let us 1-2 days to investigate and to fix the issue.

Cheers
R.

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[krishnakumar_ka]

Hi, any update on this issue? Please let me know what can I do to resolve this issue.

[Radu]

Hi,

That was fixed and will be included in next theme update

Cheers
R.

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[krishnakumar_ka]

Hi, any update on this issue? Others are also experiencing the same issue with this version? Please do not close this ticket until it get resolved.

Thank you.

[Radu]

Hi,

That’s fixed but no update release yet, there it’s the theme version with the fix, re-upload the files over the existing one

Let me know

See attachment

Cheers
R.

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[krishnakumar_ka]

Hi Radu, will this uploading over-write all the changes I have made to the website? (www.eduguru.co) I am ready to wait for the new release since I am working very slowly on my project. New release automatically update so that I will not face any issues. Am I right?

[Radu]

Hi,

Yes

Cheers
R

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[krishnakumar_ka]

Hi, now live notification is showing on the right-hand side of the drop menu as it hidden partially off the screen. Please check the image attached.

[Radu]

Hi,

Even you update the theme to latest version and de-activate child theme and emmpty all caches,this continue to happens ?
Let me know

Tried on my local install and i cannot see like that.

Cheers
R.

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[krishnakumar_ka]

Hi Radu, May I know how to do that? Which plugin i need to use for deleting WordPress caches?

[Radu]

Forgot to say to epmpty caches if you have any cache plugin, if you don’t have no one is no needed to empty it cuz it not exists.

Cheers
R.

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