Live notification is disappearing while mouse roll over on it

[krishnakumar_ka]

Hi, I have installed Kleo theme on my new domain http://www.eduguru.co. In this I am facing an issue. While mouse is pointing to ‘Live notifications’ or ‘Live messages’ these menus are disappearing. In short I am not able to click on it. (I bought the theme installation for my previous domain http://www.eduguru.net in which the live notifications are perfectly working). Let me know what needs to be done so that users can click on ‘Live notifications’ and ‘live messages’. PFA the screenshot.

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[Laura]

Hello, can you share access so i can check it out? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[krishnakumar_ka]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[krishnakumar_ka]

Hi Laura, thank you. Waiting for the solution.

[Radu]

Hi,

Ok I see that thanks you for reporting, please let us 1-2 days to investigate and to fix the issue.

Cheers
R.

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What support service includes ? What not ?

[krishnakumar_ka]

Hi, any update on this issue? Please let me know what can I do to resolve this issue.

[Radu]

Hi,

That was fixed and will be included in next theme update

Cheers
R.

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[krishnakumar_ka]

Hi, any update on this issue? Others are also experiencing the same issue with this version? Please do not close this ticket until it get resolved.

Thank you.

[Radu]

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[krishnakumar_ka]

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[Radu]

Hi,

Yes

Cheers
R

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[krishnakumar_ka]

Hi, now live notification is showing on the right-hand side of the drop menu as it hidden partially off the screen. Please check the image attached.

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[Radu]

Hi,

Even you update the theme to latest version and de-activate child theme and emmpty all caches,this continue to happens ?
Let me know

Tried on my local install and i cannot see like that.

Cheers
R.

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[krishnakumar_ka]

Hi Radu, May I know how to do that? Which plugin i need to use for deleting WordPress caches?

[Radu]

Forgot to say to epmpty caches if you have any cache plugin, if you don’t have no one is no needed to empty it cuz it not exists.

Cheers
R.

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