This topic has 29 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #173209
     monsurc1
    Participant

    Hi,

    My site got a weird problem. After creating an user on the site, if I wanted to login with wrong credential it bring back the regular wordpress login form instead of the buddyapp login form.

    please have a look.

    THANKS

    #173266
     Laura
    Moderator

    Hello, try maybe using the plugin Theme My Login, it should hide the wordpress default login form and use a frontend form 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #173280
     monsurc1
    Participant

    Hi, Thanks for your answer.

    But this is not a good answer at all. I have search the forum and found similar problems’ solution with code. This type of problems should have solution from theme developers and should not be come through a third party plugin.

    If you are not understand this, you should not receive any appreciation from the theme users.

    Thank you.

    #173349
     Laura
    Moderator

    Hello, i am only trying to help, the solutions you found didn’t work?
    The easier way i thought of was using that plugin. Please understand that my only purpose is to help you to make things easier for you.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #173383
     monsurc1
    Participant

    Hi Laura,

    I appreciate your help. But you may raise this to your upper level colleague. The solution I have found in the forum didn’t work for me but very similar to mine.

    FYI, you can check this solution https://archived.seventhqueen.com/forums/topic/logout-issue-2#post-132715

    As developers of the theme you should not always refer to a third party plugin. It may destroy your credibility. Blame me if I am wrong.

    Thanks

    #173517
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #173666
     Radu
    Moderator

    Hi,

    So you have solved with the linked solution, right ?

    Can I help you with something else?

    Cheers
    R.

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    #173667
     monsurc1
    Participant

    Hi Radu,

    That solution did not worked for me.
    My site users are not happy with that. Could you please get me out of this problem?

    Thanks.

    #173797
     Radu
    Moderator

    Hi,

    I see, what’s your hosting provider? somehow wp-engine? if yes that can be caused by the extra security checks.

    At the current moment, I cannot tests what you describe cuz the website it says maintenance.

    Can you please provide the admin credentials to take a closer look ?

    Cheers
    R

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    #173839
     monsurc1
    Participant
    This reply has been set as private.
    #173935
     monsurc1
    Participant

    Clarifying the problem again. Please see the attachment.
    Site credentials are in the above reply.

    Attachments:
    You must be logged in to view attached files.
    #174167
     monsurc1
    Participant

    Hi Radu,

    I was expecting your answer here! I know you are busy but your solution will be much appreciated from the users of your products.

    Thanks

    #174216
     monsurc1
    Participant

    its almost 3 days… i haven’t here anything from your support team!

    #174319
     Radu
    Moderator

    Hi,

    Still working on a solution for some time, i will let you know

    Cheers
    R.

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    #174329
     monsurc1
    Participant

    Thank you for the update.

    #174384
     Radu
    Moderator

    Hi,

    Fixed, just replace this file content: /wp-content/themes/buddyapp/assets/js/functions.js

    with this one: https://pastebin.com/raw/3JRX9xse

    That’s all, this will be included in next theme update.

    Let me know if it’s ok on your side

    If you have any cache plugin or service make sure to purge all caches

    Cheers
    R.

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    #174432
     monsurc1
    Participant

    HI, RAdu,

    Thank you for the efforts. I will let you know the result after testing my site.

    #174494
     monsurc1
    Participant

    Hi Radu,

    I think this theme got some major problem. The solution you provided is works someway but here comes new login issues. Please see the attachment. Here again the wordpress login page appeared. Even sometimes failed login brings up wordpress usual login page.

    Hope you get me out soon.

    Thanks

    Attachments:
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    #174730
     Radu
    Moderator

    Hi,

    My change cannot cause like you show me… I don’t encounter that.

    My change to functions file will trigger only when you click on the lost pass that comes from the response, or maybe I don’t know the steps to reproduce like on your screenshot.

    Anyway, my change doesn’t handle the backend.

    Cheers
    R.

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    #174731
     Radu
    Moderator

    Video : https://drive.google.com/file/d/0Bxo5b6iHWRMwZC1adE1BZ3Jjc00/view

    Make sure the issue to not be caused by something else. de-activate all plugins except buddypress… and also the child theme to test, empty all caches.

    Cheers
    R

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    #174742
     monsurc1
    Participant

    Hi Radu,

    Thanks for your assistance.
    The lost password link is ok now with the buddyapp login page.

    The issue came out when the session expired because of inactivity. I was away from my workstation for an hour or so. The screenshot came up because of that.

    Would you mind to check it for me please? My site details are remain as before.
    FYI, My plugins are ok with other themes. BUT i’m gonna check it again.

    Thank you again.

    #174831
     Radu
    Moderator

    Hi,

    There isn’t loaded…so please replace the file content /wp-content/themes/buddyapp/assets/js/functions.js with this one https://pastebin.com/raw/3JRX9xse

    I’ve noticed you have a cache plugin please purge all caches and de-activated it for a moment…

    And an important thing activate development mode -> ON from wp-admin -> theme options

    This will load css/js files not minified.

    Let me know

    Cheers
    R.

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    #174946
     monsurc1
    Participant
    This reply has been set as private.
    #174987
     Radu
    Moderator

    Now the file seems to be replaced with the content provided by me, you will have just to activate development mode, I’ve told you in my previous post, maybe you have missed.

    And an important thing activate development mode -> ON from wp-admin -> theme options

    Cheers
    R.

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    #175016
     monsurc1
    Participant

    Ohh. I missed that. I thought development mode. Anyway, it seems working now. Is the file you provided can be minified and uploaded?

    Thanks.

    #175081
     Radu
    Moderator

    Wait until we release new theme update that contains also the minified file.

    Or you can minify it manually if you really want.

    Cheers
    Radu

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    #175095
     monsurc1
    Participant

    Hi Radu,

    Thanks for your reply. The problem is solved. But I found another issue. When I type in chasei.co.uk/wp-admin — it brings out normal wordpress admin login page which I don’t like to show my admin users.

    Can it be solved as well?

    Thanks

    #175174
     Radu
    Moderator

    Hi,

    That’s the normal behavior of the WordPress /wp-admin and wp-login.php are default WP routes.

    You should search for a plugin that helps you to achieve what you need.

    A plugin that hides the wp login url : https://codecanyon.net/item/hide-my-wp-amazing-security-plugin-for-wordpress/4177158

    Cheers
    R.

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    #175188
     monsurc1
    Participant

    Hi Radu,

    Thanks a lot.

    #175197
     Radu
    Moderator

    Hi,
    You’re welcome
    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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