Registration issue

Hi Jim,

Thanks for contacting us today, can you let me know which PHP version you’re using on your server?

If your host allows you to do so please try a newer PHP version like 7.X

Thanks,

Kieran.

Hi Jim,

Can you please update this ticket for me, in a private reply, with login for two different accounts – one admin and another with the default role so I can test this.

In the meantime please try disabling all plugins that did not come bundled with SweetDate, clear website cache, purge any CDN services and clear local cache (Ctrl+F5) to see if the issue continues. If it does not continue this will mean it is a plugin issue and each plugin should be enabled one by one (clearing caches each time) until the plugin causing the issue is identified.

Thanks,

Kieran.

Hi,

I logged in with both the admin account and the standard account, when I logged in with admin the issue was not present, and with the standard account the issue was present.

I deactivated Paid Memberships Pro and the issue did not continue, I have left it deactivated for now.

I believe the issue is coming from having the plugin activated in a non configured state, you should enable this plugin again when you are ready to fully configure it and add all packages. Once configured the issue will likely not continue.

If it does, please let me know and I will look into this further.

Thanks,

Kieran.