Registration issue

[sexualallsorts]

Hello,

I have v3 and a new install with some test data from my testing group.

I have discovered that when a new user signs up, the final part of the process sends them to a blanks page except for a zero in the top left of the page.

How can I resolve this please?

Thanks

JIM

[sexualallsorts]

I will just add – actually it is when a user tries to log in – they end up on this blank screen with a zero

The landing page is www. abcdefg/wp-admin/admin-ajax.php
Thanks

[Kieran_SQ]

Hi Jim,

Thanks for contacting us today, can you let me know which PHP version you’re using on your server?

If your host allows you to do so please try a newer PHP version like 7.X

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[sexualallsorts]

Sorry for the delay in replying – I was waiting to hear from the host.
The server was running 5+ but has been upgraded to use the latest version of PHP.

I checked and it did not resolve the issue.

Thanks
JIM

[Kieran_SQ]

Hi Jim,

Can you please update this ticket for me, in a private reply, with login for two different accounts – one admin and another with the default role so I can test this.

In the meantime please try disabling all plugins that did not come bundled with SweetDate, clear website cache, purge any CDN services and clear local cache (Ctrl+F5) to see if the issue continues. If it does not continue this will mean it is a plugin issue and each plugin should be enabled one by one (clearing caches each time) until the plugin causing the issue is identified.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[sexualallsorts]

This reply has been set as private.

[Kieran_SQ]

Hi,

I logged in with both the admin account and the standard account, when I logged in with admin the issue was not present, and with the standard account the issue was present.

I deactivated Paid Memberships Pro and the issue did not continue, I have left it deactivated for now.

I believe the issue is coming from having the plugin activated in a non configured state, you should enable this plugin again when you are ready to fully configure it and add all packages. Once configured the issue will likely not continue.

If it does, please let me know and I will look into this further.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[sexualallsorts]

Kieran,
thank you so much for your help, it is appreciated

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