This topic has 7 replies, 2 voices, and was last updated 7 years by 
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Hi,
I am wanting to use video background but on all devices the fallback image is showing first before the video plays. Any direction / insight on how to fix that? Thanks in advance!
Hello, can you share a screenshot of the issue?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
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Always happy to help you 🙂
Hello, can you share access so i can take a look? But i think there is no option to prevent it, visual composer video backgrounds are a feature we can’t change,its not the theme but the plugin
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, should be fixed, you did not delete the fallback image at the video background settings
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
I had that image there because I hoped for that row to be fully responsive (use the fallback image if needed) but I will move forward with specific rows for different screen sizes. It’s still a bit glitchy on page load but definitely better. Thanks!
Hello, i see, at least its better 🙂 I am happy i could help. Please let me know if you need anything else.
Also, if you can rate us 5 stars at themeforest that would help a lot 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
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